Hello! Thank you for reaching out to the Fetch Rewards team! If you have any further requests for more information on this matter please let us know at **********************************. Fetch has the prime goal of providing a fair experience for users to accumulate points and maximize their savings, this is why we have to freeze/deactivate accounts that violate our Terms of Service. This includes but is not limited to, when somebody tries to fraudulently obtain points. Please refer to line 28 within our Terms of Service.įetch may take any action in its sole discretion against any activity it deems fraudulent, including terminating an account. We have reactivated this users account, however, changing the prices of the final prices paid after coupons/discounts/savings (like *** ExtraBucks) have been applied, will result in deactivation. The *** receipts in question list these savings as Manufacturer Coupons. All points awarded for completed offers and individual items will use this process. Fetch recognizes the final paid item price, pre-tax and after all other coupons/discounts/savings (like *** ExtraBucks) have been applied. This user was changing prices on their *** receipts. We reviewed this user's account and the activity in question. Hello! Thank you for reaching out to the Fetch team! I just want the money I worked hard to earn. I had ***** points which is equivalent to approximately $75.00. The only thing I was requesting was for the products I purchased to be credited for the price I paid for them.
They stated it was because I was changing my products from non participating brand items to participating brand items which is not true. When it hadn't been approved in 5 days I contacted Fetch to see what was taking so long and that is when they told me my account had been deactivated and I would not be receiving any of the money I had earned from their app. I tried to cash out some of my reward money for a CVS gift card. I have been requesting that Fetch use the purchase price to track toward my rewards. If I use enough ECB's to cover my subtotal the receipt will reflect that I paid pennies for each item purchased.
This is considered a form of payment not a coupon.
The coupon savings include ECB's *********** Bucks - their CVS money you can earn). At CVS their receipts show purchase price and coupon savings under each product purchased. ******* Paris mascara or they weren't crediting my account for the full purchase price. I have had to have 4 CVS receipts resubmitted for review because they either weren't tracking my purchases toward a reward ie. I have been using the Fetch Rewards app for approximately 3 years.
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